To our cherished community of night dwellers, artists, and beautiful misfits—we understand that your unique style cannot be confined by borders. Below you’ll find answers to questions about our dark elegance collection, shipping, returns, and more.
Products & Collection
What types of products do you offer?
Our collection embraces dark elegance with items including pagan-inspired jewelry, silhouette-redefining corsets, statement accessories, and alternative fashion pieces. Explore our categories: Accessories, Bags, Beauty, Body Jewelry, Bustiers & Corsets, Dresses, and more.
Are your products suitable for everyday wear?
Absolutely. While our pieces make powerful statements, they’re crafted for both special occasions and daily expressions of your unique identity. From subtle symbolic pendants to dramatic outerwear, each item is designed to integrate into your dark aesthetic lifestyle.
Do you offer plus sizes or custom fittings?
We strive to make dark elegance accessible to all body types. While our current collection includes various sizes, specific sizing information is available on each product page. For custom inquiries, please contact our customer service coven.
Shipping & Delivery
What shipping options do you offer?
We provide two carefully curated shipping experiences:
– Standard Shipping ($12.95): Via DHL or FedEx, delivering in 10-15 days after dispatch
– Free Shipping: Via EMS on orders over $50, delivering in 15-25 days after dispatch
How long does order processing take?
We meticulously prepare your dark treasures within 1-2 business days before dispatch, ensuring every symbolic pendant and intricately embroidered dress is perfect for its new home with you.
Do you ship worldwide?
We bring dark elegance to alternative communities across the globe, though delivery to some Asian countries and remote areas may not be available. Our customer service team can provide specific information about your location.
Will I receive tracking information?
Yes, once your order begins its voyage, you’ll receive tracking information to follow its path through the shadows to your domain.
Returns & Exchanges
What is your return policy?
Should any piece not resonate with your soul as expected, we accept returns within 15 days of receipt. We believe every item should speak to your unique identity, and we stand behind this commitment.
How do I initiate a return?
Contact our customer service coven at [email protected] with your order details. We’ll guide you through the process of returning items that don’t align with your dark aesthetic.
Are there any items that cannot be returned?
For hygiene reasons, certain intimate items like body jewelry may have restrictions. Please contact us for specific product return eligibility.
Payment & Security
What payment methods do you accept?
We accommodate our global community with multiple payment options: Visa, MasterCard, JCB, and PayPal.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment details, ensuring your transaction remains as mysterious and secure as the night.
Do you offer payment plans?
Currently, we process full payments at time of purchase. However, PayPal may offer payment plan options depending on your account and location.
Account & Orders
Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track your order history, save your preferences, and receive updates on new collections that match your dark elegance aesthetic.
Can I modify or cancel my order after placement?
Orders enter our preparation process quickly to ensure timely delivery. Contact us immediately at [email protected] if you need to modify or cancel an order, and we’ll endeavor to assist if processing hasn’t begun.
Important Note: All delivery times are estimates and may be affected by factors beyond our control, including customs processing in your country. Your understanding is appreciated as we navigate the practical realities of bringing dark elegance to every corner of the world.
Need Further Assistance?
How can I contact your customer service?
Our customer service coven is here to assist you in your journey toward dark elegance:
Email: [email protected]
Physical Address: 4952 Sycamore Street, HOUSTON, US 55943
Where Dark Elegance Meets Alternative Expression.